Take complete control of your plot based QA inspections with our care management app.
For house builders and developers, managing field-based QA inspections and Customer Care appointments using paper-based work processes can be a challenge.
Whether you’re looking to increase the productivity of your mobile workforce, improve the integrity of your field sourced data or give your customers a better experience, mCare removes paper from the process, making your business more efficient, more customer focused and more competitive.
What does mCare allow me to do?
Send detailed plot inspection appointment information directly to your field-based staff’s mobile devices.
Full details of the inspection appointment
The nature of the inspection and any history are stored in one place, on the device making it easy to assign work without the need for paperwork or to be briefed in person.
Ensure that all plot inspection data is recorded in a consistent manner using the configurable inspection checklist, the operator records a pass/fail for each pre-defined inspection item. This ensures that all data is recorded in a format that is easy to consolidate and analyse.
Send Customer Care tasks and appointments directly to your staff’s mobile devices.
Full details of the customer care tasks, issues and appointment along with plot history are sent to the operatives’ device making it easy to assign work without the need for paperwork or to be briefed in person.
The operative can update task progress without the need to leave site. Vital information such as photographs, comments and signatures can be captured and stored.
Conduct live customer care surveys.
Customer feedback can be sought there and then in the form of a questionnaire on the operative’s smart phone or tablet. Updates can be fed back to Coins ERP+ in real time, ensuring timely and relevant information.
Record all kinds of additional useful information
Supplementary information such as meter readings, notes and photographs can also be captured to enhance the information gathered.
Prove completion of work.
Operators can update Progress on the task, complete the task and even obtain customer signatures as proof that the work has been completed satisfactorily.
What will mCare mean for my business?
Increased efficiency and productivity.
Removing paperwork from the process entirely ensures efficiency and improves productivity.
Your QA inspections managers and Customer Care operatives can focus on the task at hand rather than dealing with paperwork which can be mislaid, is prone to re-keying errors, and can result in delays while the information is being processed.
Better data quality and insight.
mCare synchronises seamlessly with the Inspections Management and Customer Care Coins ERP+ modules that are used to record issues and coordinate activity.
The app makes it easy to record inspection and customer care task data accurately and in a consistent manner, allowing for consolidation and analysis of the data which can aid better management decisions.
Improved customer experience and service delivery.
A smooth, paperless QA process that focuses on customer service helps to ensure a positive experience for every end customer.
Intelligent data capture makes identifying quality improvements easy that can benefits future customers.
Efficiency cost savings can also be passed onto the end customer.