In addition to submitting your own ideas, Aha! users will have the opportunity to see and vote on reviewed ideas entered by other users. The goal is to have current insight into Access Coins clients’ needs & values, contributing to our future development roadmap.
Log in to the Access Coins Ideas Portal
Join the Ideas Portal Community
Accounts have been created for key Access Coins users. You will receive your credentials via an email, which contains a link to set up your account. Please check your junk folder for the auto-generated email coming from [email protected].
Request an Account
If you haven't received an account setup email, speak to the Coins administrator in your organisation who can raise a support ticket through the Customer Support Portal requesting a new Ideas Portal account for you.
FAQs
What do I need to use the Aha Ideas Portal?
Accounts have been created for key Access Coins users. You will
receive your credentials via an email, which contains a link to set-up
your account.
If you haven’t received an email, please check your junk folder for
the auto-generated email coming from [email protected].
What if I don’t have an account created?
If you don’t have an account then speak to the Coins administrator in
your organisation who can raise a support ticket through the
Customer Support Portal requesting a new Ideas Portal account for
you.
What type of ideas should be submitted via the Ideas portal?
An idea could be a product enhancement, or it may be a new set of
features and functions to solve a business need. We want to know
what would make the product better for you and the wider Access
Coins community.
Can I submit more than one idea?
Yes, but please make sure that each idea is submitted individually
and not as a combined suggestion.
What happens to my idea once it is submitted?
When you submit your idea, it will be routed to the appropriate
Product Management (PM) team for review. The idea will be visible to
you and Access Coins, but it will not be open for general client voting
until the PMs review and release it to the client base for voting.
How quickly will I hear back once I’ve submitted an idea?
We will review submissions within 45 days. The PM team may require
additional information or feedback as we consider your idea.
How do I vote for or comment on an idea?
You will see and can vote on ideas you personally entered
immediately. Ideas from other clients will also be available after the
PM teams review the idea and its viability for development. You can
click on any idea to see the Vote and Comment options. The more
votes an idea has, the more likely it will be considered for our
Product Roadmap.
What happens if someone else has the same idea?
If your idea has already been logged by another client, the PM review
teams will select a “primary” idea to use and merge the ideas. Votes
for an idea that was merged into a duplicate idea will be moved to
the selected “primary” idea. A notification email will be sent if you
have notifications turned on in Aha.
How will I know about the progress of my idea?
You will automatically receive an email notification when the status
of your idea changes and when new comments are added.
Which ideas are accepted for the development?
The product management team decides whether the idea aligns with
the product’s strategy and roadmap. Our goal is to identify ideas that
appeal to a substantial proportion of our customer base, address the
wider market needs and have the greatest impact.
If you have any questions which are not answered above,
please reach out to your Account Manager or Customer Success
Manager.