Customer Care Workbench helps you manage your after-sales process. It provides you with all the relevant information and allows you to log and manage customer care calls.
Key tasks for Customer Care Workbench include:
Searching for a plot or a person
Logging a new call
Adding an issue to a call
Adding a task to a call
Recording other events in the progress of the call
Completing a task
Maintaining contacts
Entering costs and recharges
Recording customer responses to questionnaires
Noting special conditions for a plot
Printing a letter
Recording new owners of a plot
The workbench may be accessed by Navigating to the Customer Care Module.
Select Customer Care Workbench.
