mFM Overview
Managing field engineers through paper-based work instructions can be a challenge. Whether you’re looking to increase visibility and productivity of your mobile workforce, improve the integrity of your field-sourced data or just give your customers a better experience, mFM removes paper from the process making your business more efficient whilst reducing costs.
By using a mobile application on a device such as a smartphone or tablet, you can link field engineers to your back-end planning system. This allows them to pick-up new jobs and complete and store job data on the device in real-time - even in areas without a mobile signal.
What does mFM allow me to do?
Send job information directly to your operatives’ mobile device, including the history of the job and any relevant information.
Manage the workload of your operatives: present jobs one-at-a- time or show all jobs for the day / week in order of appointment.
Easily assign work: display work as a schedule of Rates [SOR] or as a simple job description such as Quarterly Maintenance. It is also possible to add new
SORs or tasks directly from the mobile device so that a true record of work undertaken can be kept.
View status of a job in near real- time : The data stored on mobile devices can be sent back to Coins ERP+ as soon as the mobile connection is re-established, so you can provide accurate updates to your customer
Prove completion of work: take photographs of work and record signatures of customers to prove that the work has been completed satisfactorily.
Keep a record of all job risk assessments, to provide an audit trail if necessary
Manage your materials: Charge materials to specific jobs accurately. Control your fleet, keep a record of van inventories and checks.
What will mFM mean for my business?
Improved efficiency and reduced costs through:
Increased visibility and productivity
By managing workflow via the mobile device, you have complete control of job allocation. You can also monitor the whereabouts of your workforce via a desktop GPS portal and monitor their activity by time category in order to allow you to focus on productivity.
Your planners / coordinators and field-based engineers can focus on their day-to-day tasks rather than dealing with paperwork or correcting data errors.
Better quality data and insight into service delivery:
Good quality data is the basis of good quality management reporting. mFM makes it quick and easy to accurately record time and costs against jobs. This means a more complete picture of job or contract profitability to aid management decisions.
Better client relationships:
Job information captured on mobile devices is typically sent back to Coins ERP+ immediately. This means you can update your customer about the status of their job in real-time. The quality of data captured by mobile device also means fast, accurate invoicing for your customers.
Log In
Locate and open the mFM application from the device application menu.
The Login page will be displayed prompting the user to enter their Username & Password.
If the user inserts incorrect details or if nothing is entered, the following error alert messages will be displayed: “Please insert username and password”
An alert error will be prompted if the incorrect credentials have been entered
An alert error will be prompted if there is no internet connectivity.
Once the internet connection is active, the user is then authenticated. This will result in successful log on and subsequently the ‘Menu’ screen is displayed.
From the settings cog there is an option to change the Menu display from Grid to Carousel
Log Out
When Logout button is pressed, the user will be prompted an alert to confirm the logout action.
After the user has logged out the ‘Login’ page is displayed.
Session Timeout
If a user has been logged in for more than the allowed time () the following session time out message will appear. The user will then have to logout and back in again to continue using the application.
