A tax imbalance in COINS ERP+ occurs when the tax values posted in the General Ledger do not match the expected tax amounts on transactions. This article explains what causes a tax imbalance, how to identify one, and how to raise it with the support team.
đNote: Resolving a tax imbalance requires intervention from the COINS ERP+ Support team. Do not attempt to manually adjust GL entries to correct a tax imbalance â this can cause further inconsistencies.
Common causes of a tax imbalance
Transactions posted before tax codes were fully configured.
Tax code changes applied to periods where transactions were already posted.
Incomplete posting of batches that included VAT or sales tax.
Data imported from an external system with incorrect tax values.
A year-end rollover where tax totals were not fully carried forward.
Identify a tax imbalance
Signs that a tax imbalance may exist include:
The VAT Return workbench shows values that do not reconcile with your GL tax accounts.
The Trial Balance shows a non-zero balance on a control account that should be zero.
A tax report shows a discrepancy between posted tax and expected tax for a period.
Transactions appear missing or duplicated on the VAT return.
Report a tax imbalance to support
To help the support team investigate and resolve the imbalance quickly, raise a ticket through the Access Digital Assistant and include the following information:
The affected financial period or periods.
The module where the imbalance appears (for example, General Ledger, Accounts Payable).
The tax code or codes involved, if known.
A description of what you were doing when you noticed the imbalance.
Screenshots or exported reports showing the discrepancy.
â ď¸Important: Do not post additional transactions or close the financial period while a tax imbalance investigation is open. This can make it harder to identify the root cause.
What happens next
Once you have raised a ticket, the COINS ERP+ Support team will review the affected transactions and tax postings. They will contact you to confirm findings and advise on next steps. Depending on the cause, a data fix may be required, which the support team will coordinate with you.