A New Help Centre!
Welcome to the new help centre! We hope you enjoy the new search functionality. Have a question? Just use the search above! 👆
Important Notices & Maintenance updates
Important notices and maintenance updates have moved! Check out our new improved status hub giving you live product availability information 24/7.
Getting support
Phone support
If you're subscribed to either the Standard or Premier CSP and have "Support" enabled for your user, you have the option to call our Support team. [TODO: How to find the support number(s)]
Important: Phone support is not available to those subscribed to the free, Essentials CSP.
Support Chat (Coming Soon)
We look forward to releasing a brand new way to get help. get help faster than over through the new My Access Portal. Get instant help 24/7 from the Access Digital Assistant, support-enabled users on non-essential CSPs can get help through the portal by clicking 
.
Choose select a product...
...choose Coins from the list and you will have access to the support chat.
Support portal
[TODO: Add Support Portal Information]
Training and Onboarding
[TODO: add information about available training etc.]
What is a Customer Success Plan?
At Access we recognise that running your business is your top priority. Helping you to get the best from your chosen Access software is important to us, our Success plans go beyond technical support to provide you with the tools and resources you need to succeed.
Whether you prefer to self-guide or would rather a more personal and proactive relationship to unlock the full potential of your investment, Access Success plans offer the level of engagement that is right for you.