COINS

When the Search menu function is used Environment, no items are displayed
V12.03 Onwards

Menu Search Function Issue

When selecting the Customer Care Desktop, the Plots in Warranty (Add Call) Tile  showing both plots in Warranty and out of Warranty.  The Tile should reflect the same information as…

Plots in Warranty (Add Call) Tile

I'm trying to import scanned images under Document Management. However, the Scanner Location drop down box is blank

Setting up a Network Scanner Location

How to use the SY/WEBIPS parameter to prevent user session re-authentication upon IP address change (for known IP ranges)?

Using the SY/WEBIPS parameter to prevent user session re-authentication upon IP address change

Error: (Filename) - File Size of (x) MB exceeds limit of 20 MB [DM129]

ERP+ Error: (Filename) - File Size of (x) MB exceeds limit of 20 MB [DM129]

Is it possible to make, taking a photo, mandatory for certain construction stages in mSite?

How to download a large number of invoice PDFs raised under different Materials Purchase Orders in one action, rather than doing one by one?

Downloading Material PO invoices in bulk

When sending emails as part of a report run from within Coins ERP+, sometimes the report will finish with a status of Complete (with errors).
On checking the report log:…

Resolving SMTP timeout errors when sending emails

I cannot view documents in Card View. 
When I open card view in document management, I get the error 'incompatible datatypes found during runtime conversion (5729)'

Unable to view documents in the Document Management card view

Access Coins ERP+ displays pop-up messages for various functions; e.g.: reports complete or system admin messages.

How to change the position of informational messages (and refresh frequency)

I get the following error when uploading files into COINS:
Extension docx MIME type 
application/vnd.openxmlformats-
officedocument.wordprocessingml.document denied

Resolving MIME type errors (document management)

How to setup the SY/PRELOGIN parameter to display an info message on COINS Login page

How to setup the SY/PRELOGIN parameter to display an info message on COINS Login page?

I'm getting a parameter error when trying to net off unallocated cash

Error: The Parameter NETJOUR has not been correctly set. [SY640]

Error: doPostCode vtuvtr13.p,processPost vtuvtr13 p.doPast wos006.p.processRequest wos006.p

Unable to submit VAT return error "doPostCode vtuvtr13.p,processPost vtuvtr13 p.doPast wos006.p.processRequest wos006.p"

How do I change function access for an individual user?

Setting Function Access for a User

How can I give a user access to view a field but not update it?
How can I restrict access to certain fields so specific users cannot see them?
How…

Field Access Maintenance

How can I see which suppliers we have not used and set them as dormant?

How to identify and set dormant Suppliers?

When posting a batch, you find that it's stuck in posting with the error 'Contract Period not found'

Error: 'Contract Period not found' when posting batches

How do I unlock the user password in COINS?

How do I unlock/reset user passwords?

The filter in the PL Insurance/Schemes Workbench is set to ignore Dormant Suppliers but they are still showing in the list.

Dormant Suppliers still showing in the PL Insurance/Schemes Workbench

When uploading a file to Coins (attaching invoice PDFs for example) , the error "Uploaded file is 0 bytes (SY1120)" is seen and the upload fails.

Error: "Uploaded file is 0 bytes (SY1120)" error (DM)

Common Symptoms when Exporting from Large Workbenches:

The Excel button spins indefinitely and does not complete the export.
Error message: “Page timeout exceeded - Some records might not be shown.…

Printing and Exporting Large Reports

Subcontract Ledger certificates are selected for payment, a payment batch gets created, a BACS gets created, and remittances are printed.

However, some payments remain in a Stage of New
v12.04…

Subcontract Ledger Payments - unable to create BACS (Stage is New)

Why Do COINS ERP+ Reports Time Out?

How to set up an Employee Maintenance record in the Payroll Module?

Setting up the Employee Maintenance record

Some of our subcontractors have a warning - outstanding authenticated receipt from **/**/**. [SC249] but all receipts are already matched.

Subcontractor warning - Outstanding authenticated receipt from **/**/**. [SC249]

I encountered an error when attempting to submit time entries through the mCDR (mobile Cost Data Recording) application: The operation couldn't be completed. Cost head must be set up for…

mCDR error: Cost Head must be set up for Trade 'xxx' for Employee 'xxx'

US
When creating a service order, the Primary customer account does not default from the Location Customer Main tab, even though it is marked as Primary Customer.

Primary Customer Account Not Defaulting on Service Order

US
Service User is unable to log into Mobile Tech. User requires assistance to regain access to the Mobile Tech app.

Resetting Mobile Tech User Login Credentials in ERP+

US
When attempting to complete General Ledger Year-End Processing by selecting the Next button, the system displays the error:
“Period XX/XX/XX Open(comma-separated list of open ledgers).”

Error: “Period is Open” When Completing GL Year-End Processing

Contact Us - SC Controller Application

Customer Support Handbook

How do I request Super Administrator privileges?

Request Super Administrator privileges

We are excited to launch a new support experience for Coins customers. Use this article to find what you need in the new experience.

Welcome to your new support experience

Magda Antonie

Denisa Badarau

Denisa Arjoca

Content to help answer and troubleshoot common queries

Support Resources

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